Draft, pending owner review
Last updated:
Start with a request
Contact us using the Contact form with your order number, checkout email and the reason for your request. Please wait for return instructions before sending a book. The return address is pending confirmation and must not be assumed to be the publisher’s business address. [OWNER TO CONFIRM]
The owner must approve the return window, the point from which it starts, eligible condition, exclusions and any restocking charge. No approved change-of-mind return period is stated in this draft. [OWNER TO CONFIRM]
Damaged, incorrect or missing books
Contact us if a book arrives damaged, defective or incorrect, or if a shipment is missing. Keep the packaging and, where practical, provide photographs so the issue can be investigated. Confirm reporting deadlines and whether replacement, refund or another remedy is offered. [OWNER TO CONFIRM]
Confirm who pays return postage for damaged or incorrect books, and who pays for an eligible change-of-mind return. Do not pay for return postage until instructions have been agreed. [OWNER TO CONFIRM]
Refunds and cancellations
Approved refunds are processed through Shopify to the original payment method where possible. Confirm inspection time, refund processing time, whether original shipping is refunded and the process for gifts. Your bank may take additional time to show an approved refund. [OWNER TO CONFIRM]
Contact us promptly to request cancellation before shipping. Confirm the cancellation cutoff and treatment of shipped orders. If a refund has not appeared, contact us with the order number; do not send payment card details. [OWNER TO CONFIRM]
This page covers domestic print-book purchases. It does not limit rights available under applicable law. Digital editions are not part of the current launch; separate terms require approval before sale. [OWNER TO CONFIRM]